Privacy Policy

Effective Date: January 1, 2025
Clinical Diagnostic Laboratory
3424 Medical Park Drive, Suite 5-6
Monroe, LA 71203

Introduction

Clinical Diagnostic Laboratory (“we,” “our,” or “the Laboratory”) is fully committed to safeguarding the confidentiality, integrity, and security of the personal and health information entrusted to us. In accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and all applicable federal and state privacy laws, we maintain strict standards for the use, disclosure, and protection of Protected Health Information (PHI). This Privacy Policy outlines how we collect, utilize, disclose, and safeguard your information in the course of providing diagnostic laboratory services.

1. Information We Collect

In compliance with HIPAA regulations, we collect only the minimum necessary information required to perform our diagnostic services. This includes:

Personally Identifiable Information (PII):

Full name, date of birth, mailing address, telephone number, email address
Insurance details and billing-related data
Referring provider or healthcare facility information

Protected Health Information (PHI):

Clinical details provided by your healthcare provider
Laboratory test orders and results
Health conditions, diagnosis codes, or treatment-related information

Electronic and Technical Data:

IP address, browser details, and user activity when interacting with our website

2. Purpose and Use of Information

All data collected is handled in strict accordance with HIPAA guidelines and used solely for:

Performing diagnostic testing and reporting accurate results to authorized healthcare professionals
Communicating with referring providers or healthcare institutions
Processing insurance claims and facilitating payment from health plans or third-party payers
Fulfilling legal, regulatory, and accreditation requirements
Enhancing laboratory quality, safety, and operational efficiency
Responding to patient or provider inquiries

We do not use or disclose PHI for marketing, fundraising, or any unauthorized purposes.

3. Disclosure of Information

We may disclose PHI only as permitted or required by HIPAA and other applicable laws. This includes:

To authorized healthcare providers for treatment coordination and clinical decision-making
To health insurance carriers or third-party payers for payment and reimbursement
To public health authorities and regulatory bodies for legally mandated reporting
To business associates under formal contracts that ensure HIPAA-compliant data protection
To law enforcement or courts when required by law or in compliance with legal orders

All disclosures are limited to the minimum necessary information required for the specific purpose.

4. Your HIPAA Rights

Under HIPAA, patients have the following rights regarding their Protected Health Information:

Right to Access: Request copies of your laboratory results and related PHI
Right to Amend: Request corrections to incomplete or inaccurate records
Right to Restrict Uses and Disclosures: Ask us to limit the way we use or disclose your information
Right to Confidential Communication: Request alternative communication methods or locations
Right to an Accounting of Disclosures: Receive a report detailing certain disclosures of your PHI
Right to File a Complaint: File a formal complaint with us or the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information listed below.

5. Data Security and Safeguards

Clinical Diagnostic Laboratory implements robust administrative, physical, and technical safeguards in full compliance with HIPAA Security Rule requirements. These include:

Role-based access control and user authentication
Data encryption for stored and transmitted PHI
Secure electronic health record and laboratory information systems
Facility access controls and environmental protections
Workforce training on HIPAA and data privacy protocols

We regularly review and update our security measures to address emerging threats and maintain compliance.

6. Website and Electronic Communications

When interacting with our website:

We may collect limited technical data (e.g., cookies, device type) for performance and analytics
Electronic communication with the Laboratory may be subject to standard email or internet transmission risks
We advise against sending PHI via unencrypted email without prior coordination

External websites linked from our site are not governed by this Privacy Policy.

7. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in law, technology, or our internal practices. Any updates will be published on our website and will include the revised effective date.

8. Contact Information

For questions, concerns, or requests related to this Privacy Policy or your health information, please contact:

Privacy Officer
Clinical Diagnostic Laboratory
Email: compliance@clinicaldiagnosticlaboratory.com
Phone: (318) 216-0711

If you believe your privacy rights under HIPAA have been violated, you may file a complaint directly with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR). There is no penalty for filing a complaint.

Website: https://www.hhs.gov/hipaa
To file a complaint: https://www.hhs.gov/hipaa/filing-a-complaint